Your happiness is the whole point. If your Fluxify isn't everything you hoped for, we'll make it right — no stress, no runaround.
Our 30-Day Money-Back Guarantee
You have 30 days from the day your order arrives to request a refund. If something's off, just reach out — we'll review your request quickly and find the best solution for you.
Eligibility
Refund requests must be submitted within 30 days of delivery.
The item should be unused and in its original condition, or come with proof of defect (a quick photo or short video is perfect) if it's already been used.
For lower-cost items, we may approve a refund without requiring you to ship anything back — keep the unit or recycle it, whichever is easier.
Please contact our support team first before sending anything back. Returns sent without prior approval may not be processed.
Damaged, Wrong, or Lost Packages
If your order arrives damaged, contains the wrong item, or never shows up, we've got you covered:
Damaged on arrival: Send a photo within 30 days and we'll ship a free replacement or issue a full refund.
Wrong item received: We'll send the correct product right away at no extra cost.
Lost in transit: If tracking shows your package is lost or stuck, we'll either reship it or refund you in full.
Processing Time
Once your refund is approved, the funds will appear in your original payment method within 5–10 business days, depending on your bank or card provider.